Reimagining guest’s experience in the Hospitality industry with Facial Recognition

Reimagining guest’s experience in the Hospitality industry with Facial Recognition 521 435 Facenote

Reimagining guest’s experience in the Hospitality industry with Facial Recognition

Face Recognition technology is rapidly becoming a popular choice for many industries, and the Hospitality sector is no exception. It has the potential to revolutionize the onboarding process for hotels, resorts, and vacation rentals by streamlining the check-in process and enhancing the guest experience.

Traditionally, the Hospitality industry has relied on manual check-in procedures that require guests to present identification documents such as passports or driver’s licenses. These documents are then manually scanned or photocopied, and guest information is entered into a database. However, this process can be time-consuming, cumbersome, and often leads to long queues, especially during peak periods.

By leveraging Face Recognition technology, hotels and resorts can simplify their onboarding process by eliminating the need for manual document verification. Instead, guests can simply scan their ID and biometric profile from the comfort of their own home. When they arrive at the location,  their identity is instantly verified by checking in at a standard device at the reception desk. The technology matches their facial features and facilitates the corresponding ID information to complete the check-in procedure in seconds.

In addition to simplifying the onboarding process, Face Recognition technology also enhances the guest experience. 

It provides a fast and seamless check-in process, which is a key factor in ensuring guest satisfaction. Guests are also less likely to misplace or lose their identification documents, which can be a hassle to replace and cause unnecessary stress.

Also, their biometric profile can be used for additional experiences around the location, such as deviceless signing for food and drinks and access to additional services like spa or gym. 

Furthermore, Face Recognition technology can also provide an additional layer of security, ensuring that only authorized personnel can access restricted areas. For example, hotel staff can be granted access to guest rooms and other secure areas only after their identity has been verified by the system. This can help prevent unauthorized access and ensure the safety of guests and their belongings.

In conclusion, Face Recognition technology has the potential to revolutionize the hospitality industry by simplifying the onboarding process, enhancing the guest experience, and providing an additional layer of security.

As the technology becomes more accessible and affordable, more hotels and resorts are expected to adopt it, making the check-in process faster, more efficient, and more enjoyable for guests.

As a part of our mission, at Facenote we are helping Hospitality entities reimagining how they enhance their experience for their guests. Learn about our KYC, Identity Validation and traceability technology here.